Domestic Shipping Policy Our Domestic Shipping Policy ensures clarity and transparency regarding the delivery of orders within the country. This policy covers important details such as shipping methods, estimated delivery times, and applicable shipping fees. We are committed to processing and dispatching your orders promptly, and delivery times may vary depending on your location and the chosen shipping option. Welcome to DK Verse’s Domestic Shipping Policy. This policy outlines the procedures and guidelines for the shipment of orders within the domestic region, ensuring a smooth and transparent experience for our valued customers. Our shipping policy is designed to provide you with clear information on delivery options, costs, tracking, and how we handle missed deliveries, damaged or defective products, and missing invoices. We aim to make your shopping experience as convenient and efficient as possible by offering various delivery methods, including standard and expedited options. Please review the following sections to understand the details of our shipping practices and how we manage various aspects of order fulfillment. Delivery Options Standard delivery is available for all domestic orders. For eligible products and locations, you may choose to upgrade to faster delivery options at an additional cost, which will be displayed during checkout. Once your order is placed, you can visit the Order Status page to view estimated shipment and delivery times. Orders are shipped as they become available. Please note that delivery to P.O. Boxes is not permitted. Delivery Time for Customized Products Customized products, such as personalized items or special orders, may require additional time for preparation. The estimated delivery time for these products will be displayed during the configuration process. You will receive updates about the status of your order via email and through the Order Status page. In case of any delays due to unforeseen circumstances, we will notify you via email or text message with the updated status of your order. You can also check for real-time updates on the Order Status page. Tracking Your Order Once your order is shipped, you will receive a tracking number via email. You can track your order anytime by visiting the Order Status page. This page provides real-time updates on your order’s status, including estimated delivery times and the current location of your shipment. If you encounter any issues with tracking or if the information seems outdated, please contact our Customer Support team for assistance. We are committed to ensuring you stay informed about your order and its delivery progress. Depending on the status of your order, you will have the ability to: 1. Change Your Email Address: Update the email address associated with your order for notifications and correspondence. 2. Change Your Delivery Address: Modify the delivery address if your order has not yet been shipped. 3. Cancel Your Order or an Item: Cancel the entire order or individual items if it’s still processing. 4. Print a Billing Document: Generate and print a billing document or receipt for your records. 5. Initiate a Replacement: Request a replacement for an item if it arrives damaged or defective. Problems with Your Order Unable to Receive Delivery If you miss a delivery, the courier will leave a notification or card with instructions. You can reschedule the delivery by contacting the courier directly. If you need to update your delivery address or have other delivery-related concerns, please reach out to the courier during their working hours. Damaged or Defective Orders If your order arrives damaged or defective, please contact our Customer Support team immediately. We will coordinate with the courier to address the issue and may offer a replacement or refund if necessary. Our goal is to resolve any issues as quickly as possible to ensure your satisfaction. Missing Proof of Purchase You should receive an official invoice via email within 2-3 days of your order being delivered. If you do not receive this invoice or need an additional copy, please contact our Customer Support team. You can also print your receipt by visiting the Order Status page. Delivery Cancellations If your order has not yet been shipped, you can cancel it by visiting the Order Status page. A refund will be issued to the original payment method used at checkout. For more details on refunds, please see our Refund Policy page. Changes to Policy We reserve the right to update or modify this refund policy at any time. Any changes will be posted on our website and will apply to purchases made after the date of the change. This policy is effective as of 2024.06.12 Policy DKIN: DLP-Q1218289137

Diabaid Diabetes Center Diabaid Diabetes Center Address Diabaid Diabetes Center, Chennai - Kolkata Highway, Venugonda, Chilakaluripet, Guntur, Andhra Pradesh 522616, India Apple Maps Address Google Maps Directions Opening Hours Laboratory* 07:00 AM to 01:00 PM Doctor Consultations* 04:00 PM - 09:30 PM Pharmacy* 10:00 AM - 09:30 PM *Monday to Saturday All Sundays are closed until further notice Healthcare Center Facilities Walk-in Facility In-House Pharmacy In-House Laboratory Home Sample Collection *Home Delivery Wheelchair Facility Limited Parking Space Emergency Cases

General Feedback Share your thoughts, suggestions, or concerns about your overall experience. Your input helps us improve our services and better meet your needs. We value all feedback, whether positive or constructive! Product Feedback Tell us what you think about our products! Share your insights on functionality, design, or any issues you’ve encountered. Your feedback helps us enhance product quality and ensure it meets your expectations. Service Feedback Provide feedback on the quality of service you received. Let us know how we did and if there’s anything we can improve. Your input is essential for us to enhance customer support and overall satisfaction. Medical Consultation Feedback Share your experience with the medical consultation you received. We’d love to hear about the quality of care, communication, and professionalism. Your feedback helps us ensure that we provide the best healthcare service possible. Sales Feedback Provide your thoughts on your recent sales experience. Let us know about the purchasing process, customer service, or any challenges you faced. Your input helps us improve the sales experience and meet your expectations. Delivery Feedback Tell us about your experience with the delivery of your order. Share feedback on delivery speed, packaging, and overall service. Your input helps us improve our logistics and ensure timely, secure deliveries. Medical Referral Feedback Share your experience with the medical referral process. Let us know how smooth the referral was and if the referred provider met your expectations. Your feedback helps us enhance our referral services and patient care coordination. Report Counterfeit Product Notify us if you suspect a product is counterfeit or fake. Provide details about the item and your concerns to help us investigate and take appropriate action. Your vigilance helps us ensure product authenticity and protect other consumers. Feature or Service Request Submit requests for new features or services. Provide detailed suggestions to guide our development efforts and enhance our offerings. Your insights are crucial in shaping future improvements and ensuring we address your evolving needs. Website Feedback Share your thoughts on your experience using our website. Provide insights on usability, design, and functionality to help us enhance the user experience. Your feedback is vital for improving site performance and ensuring a seamless experience. Explore Support Services Explore Support Services Explore Support Services Explore Support Services Need Help with Digital Store Services? View Digital Store Support Need Help with Healthcare Services? View Healthcare Support Connect Support We can help you find the best support options. You can effortlessly connect with our support team through our request callback feature, email, or other methods. If you prefer, you can also explore solutions on your own. Connect Support

DK Legal Ethics and Compliance Intellectual Property Other Resources Filter by Resource Category Internal Compliance Confidential Records Management and Disposal Policy This policy outlines the procedures for managing and disposing of confidential records. It details the methods for securely handling, storing, and destroying sensitive information to protect privacy and ensure compliance with legal and regulatory requirements. Learn More Internal Compliance Consultation Evaluation and Feedback Policy This policy outlines the process for evaluating consultations and collecting feedback. It includes procedures for assessing the quality of consultations and gathering patient input to enhance service delivery and improve overall healthcare outcomes. Learn More Internal Compliance Contact Legal Team Reach out to DK Verse’s dedicated legal team for assistance with legal inquiries, compliance issues, or any related concerns. We are here to provide expert support and guidance. Learn More Internal Compliance DK GreenSphere Initiative Policy This policy outlines our commitment to environmental sustainability through the DK GreenSphere Initiative. It details our strategies for reducing environmental impact, including waste management, resource conservation, and energy efficiency. By implementing these practices, we aim to contribute positively to the environment and promote sustainable development, aligning our operations with our ecological values and goals. Learn More Internal Compliance Digital Health Tracking Guidance Policy This policy provides guidance on the use and management of digital health tracking tools. It outlines best practices for collecting, storing, and using health data, ensuring accuracy and privacy while enhancing the effectiveness of digital health solutions. Learn More Internal Compliance Frequently Asked Questions Find answers to common legal questions regarding DK Verse’s policies, compliance, privacy practices, intellectual property, and terms of service to help you understand our offerings better. Learn More Internal Compliance Get to Know DK Verse Terminology Explore the fundamental terms and concepts that define DK Verse. This guide provides you with essential definitions and explanations, helping you navigate our platform with ease. Understanding our terminology will improve your interaction with our services and ensure a clearer, more informed experience. Learn More Internal Compliance Medical Prescription Guidelines Learn about DK Healthcare's policies for handling, issuing, and managing medical prescriptions, ensuring safe, compliant, and accurate prescription practices for patient care. Learn More Internal Compliance Quality Assurance and Improvement Policy Learn about our commitment to ensuring top-notch quality through systematic assurance and ongoing improvement. This policy describes our approach to monitoring and enhancing service standards, with a focus on continuous evaluation and feedback. By adhering to these practices, we strive to deliver exceptional and consistent quality in all our operations. Learn More Internal Compliance Understanding DK Tax Invoice Gain insights into DK Verse’s tax invoicing procedures, including how invoices are generated, the information included, and how to interpret charges and details for accurate financial management. Learn More Internal Compliance Unsolicited Submission Policy Discover our guidelines for handling unsolicited submissions, ensuring that all ideas, proposals, and materials submitted to us are reviewed and managed in a fair and transparent manner. This policy outlines the processes for submission, evaluation, and response, while safeguarding both the submitter’s and our organization’s rights. Learn More

Create New DK Patron ID To sign up for a new DK Patron ID account, follow our step-by-step sign-up process. It just takes a few minutes. Reset DK Patron ID Password Reset your DK Patron ID Password effortlessly by reading how-to guide or FAQ. Feel free to reach out to us if you require more assistance. Retrieve DK Patron ID To retrieve your forgotten DK Patron ID, connect with us, and we'll help you recover it as soon as possible after completing a few security verifications. Request Account Recovery DKIN If you need an account recovery DKIN to regain access to your patron account, make a request and we'll provide a new one for you after verification. Deactivate DK Patron ID Need assistance for deactivation your account? follow our how-to guide or make a request and relax; we will do it for you. Request Copy of Your DK Patron ID We'll help you with the procedure if you need assistance accessing your DK Patron ID information or requesting a copy. Delete DK Patron ID If you'd like to have your DK Patron ID removed from our system, contact us and make a request or we'll assist you with the process. Frequently Asked Questions Our support team is here to help! If you can't find the answer you're looking for in our FAQs, reach out to us and we'll be happy to assist you. Explore Support Services Explore Support Services Explore Support Services Explore Support Services Need Help with Healthcare Services? View Healthcare Support Need Help with Digital Store Services? View Digital Store Support Connect Support We can help you find the best support options. You can effortlessly connect with our support team through our request callback feature, email, or other methods. If you prefer, you can also explore solutions on your own. Connect Support

Discover the DK Verse Brands page, your gateway to exploring beloved brands and products that inspire and connect. Dive into a curated selection of brands that enhance your lifestyle and bring joy. Uncover the stories behind your favorites with DK Verse. Discover the world of DK Brands Explore the diverse offerings of DK Brands, where quality and innovation come together. From fashion to healthcare, each brand under DK Verse is crafted to enhance your lifestyle with excellence and care. Quick View Fashion Media and Entertainment Sustain and Support Healthcare Digital Services Exclusive Luxe Fashion Quick Info Quick Info fashion Media and Entertertainment Quick Info Quick Info Quick Info entertainments Healthcare Quick Info Quick Info Healthcare Digital Services Quick Info Quick Info Quick Info Quick Info digital-services Sustain and Support Quick Info Quick Info sustain-and-support Exclusive Luxe Exclusive Luxe Quick Info Quick Info Quick Info

DK Legal Ethics and Compliance Terms and Policies Other Resources Filter by Resource Category Patron Data Management Cookie Policies This policy explains our use of cookies and similar technologies on our website. It outlines how we collect, use, and manage cookie data to enhance user experience and provide personalized content, while ensuring transparency and compliance with privacy regulations. Learn More Usage Guidelines DK Verse Website Terms of Use This policy outlines the terms and conditions for using the DK Verse website. It details user responsibilities, acceptable use guidelines, and legal disclaimers to ensure a clear understanding of the rules governing access and interaction with our website. Learn More Global Access Policies International User Policy This policy outlines the guidelines and regulations for users accessing our services from outside the country. It ensures compliance with international laws and standards, addresses cross-border data handling, and clarifies the rights and responsibilities of users worldwide. By setting clear expectations, we aim to provide a consistent and secure experience for all international users. Learn More Patron Data Management Patient Data Access and Control Policy Discover how patients can access and control their health data. This policy describes the rights and processes for accessing personal health information and managing data, empowering patients to have control over their health records. Learn More Patron Rights and Privacy Patient Identification and Verification Policy Learn about our procedures for accurately identifying and verifying patients. This policy explains the steps we take to confirm patient identities, ensuring safe and precise delivery of care while minimizing errors and protecting patient safety. Learn More Patron Rights and Privacy Patient Rights and Responsibilities Policy This policy clarifies the rights and responsibilities of patients, ensuring transparent communication and mutual respect. It details the standards for patient interactions, including the expectations we uphold and the protections and rights afforded to patients to foster a respectful and supportive healthcare environment. Learn More

DK Patron Manage Patron ID Create DK Patron ID Unified Access: One Account, Every Service One Patron ID and Password is all you need to access all the DK Services. Sign in to manage your patron account. Manage Patron ID Patron Controlled You have control over the information you provide, like your name, phone number, and email address. Everything associated with your account is under your sole control. Secure Wallet Your credit or debit cards can be saved for quick checkout, and you can review, edit, or delete them at any time from your wallet settings. Privacy and Security Your DK Patron account is always safe and secure. Everything you access is encrypted and not monitored, ensuring your privacy. Secure Shopping Experience The DK Digital Store, accessible through your DK Patron account, ensures a secure purchasing experience by not tracking your footprints and regularly enhancing security measures. Good to Know What is DK Patron ID? A DK Patron ID is a unique personal access ID that provides you with access to all the services and products within the DK Verse ecosystem. It allows you to conveniently manage and enjoy various offerings using just one account. When do I use my DK Patron ID? Can I share my DK Patron Account with someone else? How many DK Patron IDs do I need? How do I reset my account password? How can I safeguard my DK Patron ID? What is Patron Recovery DKIN? What do I need to do to log in to my account? How do I retrieve my username if I have forgotten it? Is my account information secure? What should I do if I am having trouble logging in? Can I update my account information? How do I delete my DK Patron Account? Can I use my DK Patron Account on multiple devices? Have more questions about your Patron Account? Visit Patron FAQ

Understand DK Verse’s approach to refunds with our comprehensive policy. This page details the conditions under which refunds are processed, including eligibility criteria and the steps required to request a refund. We aim to ensure a fair and transparent process for resolving any issues with your purchases, reflecting our commitment to customer satisfaction and support. For further assistance, our team is available to address any questions you may have regarding refunds. Refund Policy We want you to be completely satisfied with your purchase. This refund policy provides general information, but please note that specific refund policies may apply to individual products or services. For the most accurate and detailed information, please refer to the refund policy provided on each product or service page. Eligibility for Refunds Time Frame You can request a refund within 48 hours from the date of purchase. We strive to process refunds promptly, usually before the mentioned timeframe. Condition of Items/Services Items must be returned in their original condition. For services, ensure you follow the cancellation or rescheduling policy outlined on the relevant service page. Defective Product If the product you received is defective or damaged due to our fault, you are eligible for a refund or replacement. Service Delivery If the service you purchased is not delivered within the timeframe mentioned on the service page, you are entitled to a refund or alternative arrangements. Medical Consultation Refunds For refunds related to medical consultation services, please check the specific policy on the service page. Refund Process Request Procedure To request a refund, please visit DK Connect Page with your order number and reason for the refund. For services, please follow the cancellation process described on the relevant service page. Shipping Costs For physical products, return shipping is usually free for our customers. However, in certain situations, return shipping costs may apply. We prioritize your satisfaction, so if return shipping costs are applicable, we will be happy to discuss your options to find the best solution for you. Processing Time Refunds will typically be processed within 7 business days after we receive the returned item or approve your refund request. We strive to handle refunds as quickly as possible. Exclusions and Limitations Non-Refundable Items/Services Some items or services may be non-refundable. Detailed information can be found on each product or service page. Fees Cancellation fees may apply depending on the product or service. Specific details, including any applicable fees, are provided on the individual product or service pages. Refund Method Original Payment Method Refunds will be issued to the original payment method used at checkout. For orders made using Cash on Delivery (COD), you will be requested to provide an alternative method for the refund, such as bank transfer or another suitable option. Alternative Method If, for any reason, the refund back to the original payment source is not possible, you have the option to provide us with your bank details. This process will require your approval, and we will only proceed once we have the relevant information from you to complete the refund. Cancellation of Refunds Conditions for Cancellation Refunds may be canceled if it is identified that the issue reported is false, if the product is returned to us in a defective or damaged condition that was not due to our fault, or if the service cancellation time has passed. Notice If a refund is canceled, you will be notified via email or text message with the reason for the cancellation. Product and Service-Specific Refund Policies For clarity and to address specific concerns, each product or service page on our website will have detailed refund policies related to that particular item or service. Please review the relevant page before making a purchase or requesting a refund. Changes to Policy We reserve the right to update or modify this refund policy at any time. Any changes will be posted on our website and will apply to purchases made after the date of the change. This policy is effective as of 2024.09.11 Policy DKIN: DLP-Q1218262134

DK Verse Website Terms of Use At DK Verse, we want you to understand your rights and responsibilities while using our website. Our Terms of Use outline the guidelines for accessing our services and using our content. By using the site, you agree to these terms, which help ensure a safe and enjoyable experience for all users. Please read them carefully, and for specific questions, refer to the relevant sections or contact our support team. Ownership of Site; Agreement to Terms of Use These Terms and Conditions of Use (the “Terms of Use”) apply to the DK Verse website located at www.thedkverse.com , and all associated sites linked to www.thedkverse.com by DK Verse, its subsidiaries, and affiliates (collectively, the “Site”). The Site is the property of DK Verse ("Dasari Keshava Group of Companies") and its licensors. BY USING THE SITE, YOU AGREE TO COMPLY WITH THESE TERMS OF USE. IF YOU DO NOT AGREE, WE KINDLY ASK THAT YOU REFRAIN FROM USING THE SITE. DK Verse reserves the right, at its sole discretion, to change, modify, add, or remove portions of these Terms of Use at any time. It is your responsibility to check these Terms of Use periodically for changes. Your continued use of the Site following the posting of changes will mean that you accept and agree to the changes. As long as you comply with these Terms of Use, DK Verse grants you a personal, non-exclusive, non-transferable, limited privilege to enter and use the Site. Content All text, graphics, user interfaces, visual interfaces, photographs, trademarks, logos, sounds, music, artwork, and computer code (collectively, “Content”) contained on the Site is owned, controlled, or licensed by or to DK Verse, and is protected by trade dress, copyright, patent, and trademark laws, as well as various other intellectual property rights. Except as expressly provided in these Terms of Use, no part of the Site and no Content may be copied, reproduced, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, or distributed in any way without DK Verse’s express prior written consent. You may use information on DK Verse products and services (such as data sheets, knowledge base articles, and similar materials) purposely made available by DK Verse for downloading from the Site, provided that you (1) do not remove any proprietary notice language, (2) use such information only for your personal, non-commercial informational purpose, (3) make no modifications, and (4) not make any additional representations or warranties relating to such documents. Your Use of the Site You may not use any “deep-link,” “page-scrape,” “robot,” “spider,” or other automatic device, program, algorithm, or methodology to access, acquire, copy, or monitor any portion of the Site or any Content. You may not attempt to gain unauthorized access to any portion of the Site or any systems connected to it by hacking, password “mining,” or any other illegitimate means. You may not probe, scan, or test the vulnerability of the Site or breach its security measures. You agree not to take any action that imposes an unreasonable or disproportionately large load on the infrastructure of the Site. You may not use the Site or any Content for any unlawful purpose or to solicit the performance of any illegal activity. Purchases; Other Terms and Conditions Additional terms and conditions may apply to the purchase of products or services through the Site, or to specific features like promotions. We ask that you kindly review and agree to any applicable terms for those purchases or features. In the event of a conflict between these Terms of Use and the terms specific to a particular feature, the latter will govern your use of that specific feature. DK Verse reserves the right to modify, update, or discontinue any product or service offered on the Site, including pricing and availability, at any time and without prior notice. Accounts, Passwords, and Security Certain features of the Site may require you to create an account (such as setting up a DK Verse Account and password). Please remember that you are responsible for maintaining the confidentiality of your account information. If you suspect any unauthorized use of your account, kindly notify us immediately. We will not be responsible for any losses arising from unauthorized use of your account due to your failure to secure your login credentials. Privacy Your privacy is important to us. The use of this Site is governed by our Privacy Policy, which is hereby incorporated into these Terms of Use. We encourage you to review our Privacy Policy to understand how we collect, use, and safeguard your personal information. Links to Other Sites The Site may contain links to independent third-party websites (“Linked Sites”) provided for your convenience. Please be aware that we have no control over the content of these Linked Sites, and we are not responsible for their practices or content. We recommend exercising caution and reviewing their terms of use and privacy policies when interacting with these sites. Disclaimers DK VERSE DOES NOT PROMISE THAT THE SITE OR ANY CONTENT WILL BE ERROR-FREE OR UNINTERRUPTED. THE SITE AND ITS CONTENT ARE DELIVERED ON AN “AS-IS” AND “AS-AVAILABLE” BASIS. DK VERSE DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTIES OF ACCURACY, NON-INFRINGEMENT, AND FITNESS FOR A PARTICULAR PURPOSE. You assume total responsibility for your use of the Site and any Linked Sites. Your sole remedy against DK Verse for dissatisfaction with the Site is to stop using it. Medical Disclaimer: The content on this Site, including any health-related information, is provided for general informational purposes only. It is not intended to substitute for professional medical advice, diagnosis, or treatment. Always consult a qualified healthcare provider if you have any concerns regarding a medical condition. Visit Healthcare Page for more information Clothing Store Disclaimer : Product descriptions and images are provided for informational purposes only. While we strive for accuracy, we cannot guarantee that all items will be available as described or displayed. Digital Content Disclaimer: Digital content purchased from the Site is subject to specific licensing terms. By purchasing digital products, you agree to comply with the relevant terms and conditions on the product or service page. Entertainment and Media Disclaimer: Content available through the Site may not be suitable for all audiences. Viewer discretion is advised. DK Verse does not endorse any external content linked from the Site. Fake Employment Fraud Alert: We are aware that individuals or entities may falsely represent themselves as agents, affiliates, or employees of DK Verse and its affiliated companies in fraudulent schemes offering fake employment opportunities. Please be advised that DK Verse does not charge any fees at any point during the recruitment process, nor do we request personal financial information from applicants. If you receive unsolicited communication from parties claiming to offer employment at DK Verse and you suspect it is fraudulent, we recommend that you immediately discontinue further communication. For more information or to report a suspicious job offer, please visit our legal page. Limitation of Liability To the extent permitted by law, DK Verse will not be liable for any indirect, incidental, consequential, or punitive damages, including loss of profits, arising out of your use of the Site. In any case where DK Verse is found liable, our liability will not exceed Rs. 5,000 or the equivalent amount of any subscription fees paid by you, whichever is greater. Indemnity By using the Site, you agree to indemnify and hold harmless DK Verse, its employees, directors, agents, and affiliates from any claims, losses, damages, liabilities, and expenses arising from your use of the Site or violation of these Terms of Use. Violation of These Terms of Use If we believe that you have violated these Terms of Use, DK Verse reserves the right to take any action we deem appropriate, which may include restricting or terminating your access to the Site. In such cases, we may also disclose any relevant information as required to comply with legal proceedings or enforce our rights. Governing Law; Dispute Resolution These Terms of Use are governed by the laws of India. Any disputes arising from the use of the Site will be resolved amicably, and if necessary, will be subject to the jurisdiction of courts located in Hyderabad, India. Void Where Prohibited DK Verse operates the Site from India. The Site may be accessed from various locations around the world; however, not all features, products, or services offered through the Site are available in every geographic location. While we strive to provide content suitable for a global audience, some materials may not be appropriate or applicable for your specific location. DK Verse is committed to ensuring the safer use of our website, products, and services, making them accessible to all individuals worldwide. We constantly work to improve and adapt our offerings to meet the diverse needs of our users. However, we reserve the right to limit the provision and quantity of any feature, product, or service to any person or geographic area at our sole discretion. Any offer for any feature, product, or service made on the Site is void where prohibited. If you choose to access the Site from outside India, you do so at your own initiative and are responsible for complying with applicable local laws. DK Verse does not represent that materials on the Site are appropriate or available for use in other locations. Miscellaneous If any part of these Terms of Use is found to be invalid or unenforceable by a court, the remaining provisions will remain in full force and effect. These Terms of Use constitute the entire agreement between you and DK Verse regarding your use of the Site. Feedback and Information We value your feedback. Any feedback you provide on this Site will be considered non-confidential and may be used by DK Verse to improve our products and services. Contact Information DK Verse [Dasari Keshava Group of Companies] Plot No: 8-3-677/35, First Floor, SKD Nagar, Sri Nagar Colony, Hyderabad, Telangana, 500073, India +91 40-46144468‬ Contact us Changes to Policy We reserve the right to update or modify this refund policy at any time. Any changes will be posted on our website and will apply to purchases made after the date of the change. This policy is effective as of 2020.07.22 Policy DKIN: DLP-Q1218523138

Welcome to DK Connect, your gateway to comprehensive healthcare support at DK Verse. This page offers a range of resources and services designed to assist you with your healthcare needs. From accessing medical consultations to managing appointments and records, DK Connect provides seamless support and guidance. Explore the available options and find the assistance you need to ensure a smooth and supportive healthcare experience. Request a Consultation Schedule an appointment with our healthcare professional for a detailed medical consultation. Provide your preferred time and any specific health concerns you wish to address. Our team will ensure you receive personalized care and expert advice tailored to your needs. Check Appointment Status Track the current status of your scheduled appointments. Verify details such as timing, location, and any updates or changes. Stay informed to ensure you’re prepared and up-to-date with your medical consultations. Cancel or Reschedule Appointment Modify your existing appointment by either canceling it or selecting a new date and time. Use this option to adjust your schedule as needed and ensure that your appointment fits your availability. Please provide any relevant details to help us accommodate your request. Access Medical Records Submit a request to obtain copies of your medical records. Specify the documents or information you need, and we’ll process your request promptly. This service helps you access important health data for personal use or sharing with other healthcare providers. Prescription Refills Request a refill for your current prescription medications. Provide details about the medication and any necessary information to expedite the process. Ensure you continue your treatment without interruption by managing your refills efficiently. Submit a Medical Inquiry Send us your questions or concerns related to medical issues. Provide details about your inquiry to receive accurate and timely responses from our healthcare professionals. This service helps address your medical questions and supports your health and well-being. Request a Referral Submit a request to be referred to a specialist or another healthcare provider. Provide details about your medical needs and any specific preferences. We will facilitate the referral process to ensure you receive the appropriate care and expertise. Check Test Results Access and review the results of your medical tests. View detailed information, including interpretations and recommendations, to stay informed about your health. This feature helps you track your progress and understand your medical conditions better. Find a Specialist Locate and connect with a healthcare specialist suited to your specific needs. Search by specialty, location, or other criteria to find the right expert for your condition. This service ensures you receive specialized care tailored to your health requirements. Pharmacy Support Get assistance with your pharmacy-related needs, including prescription inquiries, medication information, and refill requests. Our support team is here to help ensure you receive the correct medications and address any pharmacy-related concerns. Access Virutal Consultation Services Schedule and participate in online medical consultations with our healthcare professionals. Benefit from expert advice and personalized care from the comfort of your home, using secure and convenient virtual consultation services. Request Medical Certificate Request a medical certificate for work, school, or personal use. Provide the necessary details, and we will issue the certificate confirming your medical condition or fitness for specific activities, as required. Travel Health Advisory Obtain health advice and information tailored to your travel plans. Get guidance on vaccinations, health risks, and preventive measures for your destination to ensure a safe and healthy trip. Request Medical Record Transfer Request the transfer of your medical records to another healthcare provider or facility. Provide relevant details to facilitate the secure and efficient transfer of your health information for continuous and coordinated care. Healthcare Discounts Explore available discounts on healthcare services and products. Access information on savings opportunities, promotions, and special offers to make healthcare more affordable and accessible. Explore Support Services Explore Support Services Explore Support Services Explore Support Services Need Help with Digital Store Services? View Digital Store Support Need Help with DK Patron Account? View DK Patron Account Support Connect Support We can help you find the best support options. You can effortlessly connect with our support team through our request callback feature, email, or other methods. If you prefer, you can also explore solutions on your own. Connect Support

Cookie Policy We are committed to ensuring that you have a clear understanding of how cookies are used on our website. This Cookies Policy outlines the types of cookies we use, their purpose, and how you can manage them. For detailed cookie settings or preferences specific to individual services or features on our website, please refer to the relevant section within your account or the service page. At DK Verse, we are committed to providing you with a smooth and secure browsing experience. This Cookies Policy explains what cookies are, how we use them, and how you can manage them on our website. For specific settings related to cookies, please refer to the relevant sections within your account or service pages. Cookies are small files placed on your device when you visit our website. They help us ensure the proper functionality of the site, enhance user experience, and protect your data. While cookies typically do not store personally identifiable information, personal data we collect may be linked to the data stored in cookies. For more information on how we handle your personal data, please refer to our Privacy Policy. The Use of Cookies We use cookies to ensure our website functions properly and to enhance your experience. The cookies we use fall into the following categories: Category 1 - Essential Cookies Category 2 - Session Management Cookies Category 3 - Performance Cookies Category 4 - Error Tracking Cookies Category 5 - Experimentation Cookies Your Cookie Preferences If you prefer to avoid the use of cookies on our website, please first disable cookies in your browser settings and then delete any cookies associated with this website. You can take these steps at any time to prevent the use of cookies. Please note that if you choose not to accept our cookies, you may experience some inconvenience while using our website, and certain features may not function as intended. For guidance on deleting or refusing cookies, please refer to the help pages of your web browser: Chrome: Visit Google’s support page Firefox: Visit Mozilla’s support page Safari : Visit Apple’s support page For any other browser, please visit the official support pages of your browser. Changes to Policy We reserve the right to update or modify this refund policy at any time. Any changes will be posted on our website and will apply to purchases made after the date of the change. This policy is effective as of 2024.09.19 Policy DKIN: DLP-Q1218128012