At DK Verse, we consider personal data to be any information that can identify you directly or indirectly. This includes:

1. Direct Identifiers: Such as your name, email address, and phone number.

2. Indirect Identifiers: Information that, when combined with other data, can identify you, such as order numbers or customer IDs.

3. Health Data: When applicable, such as information collected for medical services, which is handled with additional care.

We collect and use personal data solely for the purpose of delivering, improving, and personalizing our products and services. We ensure that the data we gather is relevant and necessary for these purposes.

Affiliated Companies and Third-Party Service Providers:

1. DK Affiliate Companies: Our affiliated companies follow the same privacy policy as the DK Verse, ensuring consistent protection of your personal data across all related entities.

2. Third-Party Service Providers: We may share your personal data with trusted third-party service providers, such as delivery services and other partners, to facilitate and enhance our services. We carefully select these partners and work with those whose privacy practices align closely with our own.

For detailed information on how these third parties handle your personal data, we encourage you to review their privacy policies. We strive to collaborate with partners who uphold a strong commitment to data protection and privacy.

At DK Verse, we collect various types of information depending on how you interact with us. Here’s a breakdown of the data we may collect:

1. Product Orders: To process and fulfill your orders, we collect essential details such as your name, delivery address, email, and phone number. This information is necessary to complete your purchase and ensure timely delivery.

2. Medical Services: If you engage with our healthcare services, we may collect health-related information to provide you with personalized care. This data is shared only with healthcare consultants involved in your treatment. For more information on how we handle health data, please refer to our DK Healthcare Services Privacy Policy.

3. Account Information: When you create an account with us, we gather details such as your username, password, and any other relevant account settings. This helps us manage your interactions and preferences.

4. Contact Information: We may collect additional contact details such as your phone number, address email address if you choose to provide them. This information enables us to communicate with you effectively.

5. Transaction Information: We record details related to your transactions with us, including purchase history and payment information, to process your orders and manage our financial records.

6. Payment Information. Data about your billing address and method of payment, such as bank details, credit, debit, or other payment card information

7. Usage Data: We track how you use our website and services, including browsing behavior and interaction with our features, to improve our offerings and enhance your user experience.

8. Government ID Data: For certain products or services, we may need to collect government-issued ID data to meet specific requirements or regulations. This applies to:

8.1. Product-Specific Services: When you request certain products or services, we might ask for your government ID to ensure we meet legal or regulatory requirements specific to that product or service.

8.2. Service Verification: In situations where verification is needed, such as activating certain services, we will clearly inform you about the requirement and how your ID data will be used.

9. Fraud Prevention Information: Information such as device trust scores or patterns of behavior that help us spot suspicious activity and keep your account and transactions secure.

10. Optional Information: You may provide additional information voluntarily, such as feedback or preferences, which helps us tailor our services to better meet your needs. Providing this data is entirely optional, and you can choose whether or not to share it.

You are not required to provide all the personal data we request. However, if you choose not to provide certain information, we may not be able to deliver specific products or services or respond to your requests fully.

At DK Verse, We are committed to handling your data responsibly and transparently, ensuring that it is used in accordance with your preferences and privacy rights.

1. Process and Deliver Your Product Orders: We collect and use information such as your name, address, and payment details to efficiently handle and deliver your orders.

2. Provide Healthcare Services: If you use our healthcare services, we may share necessary health-related data with healthcare professionals to ensure you receive the appropriate care and support.

3. Enhance and Personalize Your Experience: We analyze your usage patterns and preferences to improve our services, tailor recommendations, and provide a more personalized experience.

4. Send Updates and Notifications: Based on your preferences, we send you important updates, promotional offers, and notifications about our products and services to keep you informed.

5. Ensure Security and Fraud Prevention: We use your data to monitor for fraudulent activities and enhance the security of our services, protecting both you and our systems.

6. Comply with Legal and Regulatory Requirements: We may use your data to meet legal obligations, such as maintaining transaction records or responding to regulatory requests.

7. Conduct Research and Development: Your data helps us in researching and developing new products and services, improving our offerings based on user feedback and usage patterns.

8. Facilitate Customer Support: We use your data to assist with customer service inquiries, resolve issues, and provide support when needed.

9. Comply with Law: We process data to comply with applicable laws and regulations, such as fulfilling tax obligations, responding to lawful governmental requests, and meeting reporting requirements.

10. Manage Account and Service Updates: We use your account details and service usage data to manage your account, update service features, and ensure the functionality of your account and services.

DK Verse do not rely on algorithms or automated profiling to make decisions that significantly affect you without providing an opportunity for human oversight. We are dedicated to retaining your personal data solely for the period necessary to achieve the purposes for which it was collected, as outlined in this Privacy Policy and any service-specific privacy notices. In determining retention periods, we rigorously evaluate the necessity of retaining your data and strive to minimize the retention period to the shortest duration permitted by law. This practice ensures that your data is managed with the highest level of responsibility and in strict compliance with relevant regulations, thereby protecting your privacy.

At DK Verse, we uphold the principle that robust privacy is fundamentally supported by rigorous security measures. We employ a multi-layered approach to safeguard your personal data, incorporating administrative, technical, and physical controls. These measures are designed in accordance with the sensitivity of the data, the nature of its processing, and the potential risks associated with its handling.

Our security framework includes the use of advanced encryption technologies, secure server infrastructures, and stringent access controls. We ensure that access to personal data is restricted to authorized personnel only, who are bound by strict confidentiality obligations.

We are committed to the continual enhancement of our security protocols to address emerging threats and maintain the integrity and confidentiality of your personal data.

Our services are intended for individuals aged 18 and older. We do not knowingly collect data from children without proper consent. If you believe your child’s information has been shared with us, please contact us right away. We are committed to promptly addressing your concerns and ensuring the information is deleted.

We encourage parents and guardians to monitor their children’s online activities and protect their personal information.

To enhance your browsing experience and optimize our services, we utilize cookies and similar technologies. These tools help us analyze website usage and improve functionality. Please note that we do not conduct comprehensive tracking of your activities across our website. The data collected through cookies is anonymized and used solely for purposes related to service improvement and fraud prevention.

You have the ability to manage your cookie preferences through your browser settings. This allows you to control the extent of data collection and adjust your privacy settings according to your preferences.

For more detailed information about how we use cookies and to manage your cookie settings, please refer to our Cookie Policy.

To provide our services effectively, your personal data may be transferred to or accessed by various entities around the world, including our affiliated companies and trusted service providers. We ensure that any such transfers are conducted in accordance with our stringent data protection practices.

Data Handling: Depending on where you are located, different entities within our network may manage your personal data. We work with international service providers to help deliver our services securely and in compliance with our privacy standards.

Data Protection: Regardless of where your data is processed or stored, we maintain rigorous measures to protect it. We only share your data with entities that adhere to our privacy practices and ensure that your information is handled responsibly.

Compliance: We are committed to complying with applicable data protection laws and ensuring that your personal data remains secure across all borders.

To ensure the security of your personal data, we communicate our privacy and security guidelines to all employees and affiliates within DK Verse. We provide comprehensive training on privacy practices and security protocols to our team members across DK Outreach Centers, DK Healthcare Centers, and other affiliated locations. This training is rigorously enforced to uphold the highest standards of data protection throughout our organization.

If you have questions about our Privacy Policy, our privacy practices, or if a third-party service provider is acting on our behalf, please reach out to us. You can contact our dedicated legal team at thedkverse.com/legal/other-resources/contact or by phone through our customer support line. We are also here to assist with any privacy-related complaints and will do our best to address your concerns.

We take your privacy inquiries seriously and have a dedicated team to review and respond to your questions. We aim to address substantive inquiries within seven days, although some cases may require additional time. If further information is needed, or if a more detailed response is required, we will keep you informed throughout the process.

Should your feedback indicate areas for improvement in our privacy practices, we will make every effort to implement enhancements as promptly as possible. If any privacy issues have caused a negative impact, we are committed to addressing these concerns directly with you.

If you are not satisfied with our response, you have the right to refer your complaint to the relevant regulatory authority. We are happy to provide information on how to contact these authorities if needed.

We will notify you of any significant changes to our Privacy Policy by posting a notice on our website at least one week prior to the change and will reach out directly if we have your contact information on file.

We value your feedback and are always eager to hear from you. Your insights help us enhance our products and services and ensure we maintain the highest standards of privacy and security. At DK Verse, we are committed to fostering a positive relationship with our patrons and are dedicated to actively collaborating with you to improve our offerings.

We encourage you to share your thoughts and suggestions with us. Please review our Unsolicited Submission Policy and other related policies before submitting your feedback to ensure that your input is aligned with our guidelines.

Thank you for helping us make DK Verse better for everyone. We look forward to hearing from you!